Spring 2026 Release

AI Agent

Support Agent

Shopping Assistant

Helpdesk

One inbox for every customer conversation

Industries

• Clothing & Apparel
• Subscriptions
• Beauty & Cosmetics
• Health & Wellness
• Home & Garden
• Food & Beverage

Key Features

• Product Education
• Proactive engagement
• Recommendations

E-commerce Integrations

• Shopify
• BigCommerce
• Magento
• WooCommerce

SMS Benefits

• Instant Communication: SMS has unmatched open rates, offering on-the-go support, real-time updates, and two-way conversations.
• High Engagement: 73% of shoppers purchase after receiving a text from a business.

Customer Support Insights

• Sales from Gorgias Chat: Increased by 75%
• Overall support sales: Increased by 166%
• First response time: Decreased by 81%
• Resolution time: Decreased by 15%

Omnichannel Support

• Connect via Email: Manage emails from your support inbox efficiently.
• Monitor Social Media: React and answer comments and DMs from platforms like Facebook and Instagram.